1. Introduction
Rydia App is committed to protecting your privacy and safeguarding the personal information you provide when using our website, applications and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to you.
2. Information We Collect
Depending on how you use Rydia, we may collect information including:
- Name and other basic account information.
- Phone number and email address.
- Address and other information required for our services.
- Identity verification and KYC information.
- Payment and transaction information.
- Information relating to your Rydia account and motorcycle.
- Information you provide when contacting us.
- Technical information such as device, browser and interaction information when you use our website or services.
3. How We Use Your Information
We may use personal information to:
- Create and manage your account.
- Provide and operate Rydia services.
- Verify your identity and complete KYC requirements.
- Process and manage payments and transactions.
- Communicate with you about your account and services.
- Provide customer support.
- Maintain the security and integrity of our services.
- Improve our website, applications and services.
- Comply with applicable legal and regulatory obligations.
- Prevent fraud, abuse and other unauthorised activity.
4. Identity Verification and KYC
Some Rydia services require identity verification. Where required, we may collect and process information necessary to verify your identity and satisfy applicable regulatory requirements.
This may include information such as identity numbers, date of birth, name, address and other verification information provided by you or returned by our verification providers.
5. Payment Information
Where you make payments through Rydia, information relating to the transaction may be processed by Rydia and by the relevant payment or financial service providers involved in processing the transaction.
We may use transaction information to record payments, maintain account records, provide financial services and comply with applicable legal requirements.
6. Sharing Your Information
We may share personal information where necessary to provide our services, including with service providers and partners that support areas such as identity verification, payments, hosting, communications, security and technical operations.
We may also disclose information where required by law, regulation, court order or a lawful request from a competent authority.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to provide our services, maintain business records, resolve disputes, prevent fraud or comply with legal and regulatory obligations.
9. Your Rights
Depending on applicable data protection law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have rights to object to or restrict certain processing and to request information about how your personal information is used.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, improve performance and understand how visitors interact with our website.
Where required, we will provide appropriate information and choices regarding cookies and similar technologies.
11. Third-Party Services
Rydia may rely on third-party service providers to support certain aspects of our services. These providers may process personal information on our behalf or as otherwise permitted by applicable law.
Third-party services may have their own privacy policies and terms, which we recommend reviewing where applicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data processing practices. Any updated version will be published on this page with a revised update date.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Rydia.
Email: [email protected]
Address: 14/16 Owutedo Street, Unity Estate, Egbeda, Lagos, Nigeria.